In the event of dissatisfaction with the solution presented regarding the purchase, in the getLISBON shop, of a good or service that has not met your expectations, we inform you that you may resort to Alternative Dispute Resolution (ADR).
This mechanism allows conflicts to be resolved swiftly, impartially and without the need to go to court.
Alternative dispute resolution consists of the possibility for customers to turn to official bodies that act as intermediaries between the consumer and the trader.
These entities may suggest or impose solutions, or alternatively mediate communication between the parties.
This process is generally less costly, faster and more informal than judicial proceedings.
The consumer may contact the following alternative consumer dispute resolution bodies:
Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)
Tel: +351 218 807 030
[email protected]
centroarbitragemlisboa.pt
Centro de Arbitragem de Conflitos de Consumo dos Distrito de Coimbra
Tel: +351 239 821 690
[email protected]
cacrc.pt
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Tel: Braga +351 253 619 107; Viseu +351 232 451 135
[email protected]
cniacc.pt
Centro de Informação de Consumo e Arbitragem do Porto
Tel: 225 508 349
[email protected]
cicap.pt
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
Tel: 253 422 410
[email protected]
triave.pt
Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
Tel: 253 617 604
[email protected]
ciab.pt
Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Tel: 289 832 135
[email protected]
consumoalgarve.pt
Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira
Tel: 291 215 070
[email protected]
madeira.gov.pt/cacc/
For updates and more information: Direcção Geral do Consumidor.
European platform for dispute resolution: Consumer Redress in the European Union